Service System
The after-sales service department helps to ensure the various service work and is built up with 6 customer service staff and over hundreds of installation and maintenance staff. With friendly and warm-hearted works, patient, detailed oriented working attitude as well as professional analysis, we are dedicated to solve all your problems and welcome your suggestions and advices. The installation maintenance staff is divided into 5 groups with each serving our customers all around the world, assuring the installation, debugging and production maintenance.

Service Commitments
1. Our EI incubation equipment users are entitled to an annual technique installation guidance free of charge.

2. The EI incubation equipment and its accessories, except glass and plastic products, are with one-year warranty. The whole machine and the accessories (only the original ones) repair are for free within the guaranteed period.

3. You are welcome to call us whenever you have questions with the machine. We would like to arrange our professional technique staff to help you to eliminate losses or avoid damages to your equipment on the phone. Through communication, customers may increase their practical experiences in repairing and also form a better understanding of our products and services.

4. For incubation equipment failure which is beyond the warranty period, we will plan to arrange technique staff to help repair your equipment door-to-door. After repair, a certain repair fee is charged, including the fees for accessories and services. Or, customers can also take or mail the damaged accessories to our company for repair, fees are charged accordingly.

Our company also provides consultation services. If you have any questions during the incubation process, feel free to contact us and we will surely provide you with our best service and suggestions.

Free training is offered every month from 10th to 20th to help new users get to know the ideas and ways to operate different machines. Besides, we provide you charged with meal and accommodation.